One Central Health COVID-19 Policy & Procedure

Latest Updates

Please note that masks are still required in all One Central Health clinics in accordance with the latest government regulations. Regular exemptions apply.

The 2-square-metre and limited capacity rules are no longer in effect as of 12.01am Friday 29 April 2022.

COVID-19 Policies and Procedures

One Central Health (OCH) has and continues to put in place policies and protocols to prioritise the safety and health of all our stakeholders, and mitigate operational and financial risk to the organisation. The continuation of therapy services and client support is essential for the wellbeing of our clients and their families and is vital for the continued functioning of OCH.

This page outlines OCH’s current and up to date policies related to COVID-19. For more information regarding our client-centric policies and procedures, please click here.

Guidelines and Directives

OCH policies and procedures related to COVID-19 are made in line with the most recent and available advice, guidelines and directives provided by the WA State Government and the Health Department.

For more information regarding COVID-19 and related government updates visit:

Communication Channels

OCH endeavours to communicate all COVID-19-related updates to stakeholders in as timely a manner as possible. The following channels are used for communication with external stakeholders including clients, their families and support network.

  • Email
  • SMS Messaging
  • Telephone
  • Website Alert Banner
  • Website One Central Health COVID-19 Procedure & Updates Webpage
  • Social Media – Facebook

In-clinic Attendance

Staff, clients, parents, guardians, support workers, advocates, visitors and other stakeholders are not to come into any OCH site if they are exhibiting any COVID-19 related symptoms or required to isolate according to the Health Department’s directives.

OCH reserves the right to refuse in-person and face-to-face services and request the vacating of an OCH premises if a stakeholder is in breach of the above policy.

Hygiene Protocols

All staff, clients and visitors are expected to abide by OCH’s hygiene policy and protocols including but not limited to:

  • Hand and skin hygiene including washing with soap and frequent use of hand sanitiser.
  • Respiratory hygiene including appropriate use of and disposal of tissues.
  • Non-contact payment in reception where possible.
  • Personal protective equipment (PPE) according to the directives and regulations of the State Government.

OCH staff members will be abiding by additional protocols and procedures including but not limited to:

  • Resources, toys and equipment to be appropriately cleaned after use.
  • General hygiene including frequent cleaning of rooms, desks, chairs, and floors used with the appropriate cleaning equipment provided.
  • Minimal posters, other displays, and items in administrative areas.
  • Completing infection control training.

Social Distancing

All stakeholders attending a OCH site are required to maintain social distancing according to the guidelines of the Health Department and State Government wherever possible and clinically appropriate.


All stakeholders attending a OCH site are required to wear personal protective equipment (PPE) required by any relevant State Government and Health Department directives.


All staff members of OCH are required to be vaccinated in line with the relevant State Government mandate to work onsite.


Policy and procedure surrounding the use of Rapid Antigen Tests (RAT) and PCR Testing are in line with the relevant State Government directives.


All appointment cancellations are subject to OCH’s Cancellation Policy and terms of signed Service Agreements.


Telehealth appointments are available for all OCH services where deemed clinically appropriate.

COVID-19 Procedures

Procedure in the Event of a COVID-19 Incident

In the event of that a stakeholder is confirmed or suspected to be positive with COVID-19, the following procedure is to be followed:

  1. The person is to isolate themselves in compliance with current regulations and directives.
  2. Individuals who are defined as Close Contacts according to current regulations will monitor for symptoms and isolate accordingly.
  3. The COVID-19 Public Hotline on 13COVID (13 26843) is to be consulted and advice of the public health officials followed.

Procedure in the Event of Increased Government Regulation or Lockdown

Where possible non-clinical and non-essential appointments will be conducted remotely.

Continued provision of face-to-face therapy sessions will comply with the current government regulations regarding Personal Protection Equipment (PPE), hygiene, social distancing, risk management and building/room limits.

In-clinic appointments must comply with government guidelines and advice during periods of heightened regulations including but limited to:

  • Single parent/guardian accompaniment of child clients
  • No siblings may attend sessions
  • No waiting in the reception area/waiting room during sessions

Reopening procedures after the easing of regulations will be in compliance with ongoing government’s health directives.

Mental Health Support

Additional psychology support services can be provided by OCH for clients and their family members for increased anxiety management during periods of increased regulations, lockdowns, and COVID-19 incidents.

We’re here to support you. Always.

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